Refund and Return Policy
At [7-eleven], we strive to provide the highest quality handcrafted organic beauty products. If you are not completely satisfied with your purchase, we’re here to help!
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is unused, unopened, and in its original packaging.
- The return is initiated within 7 days from the date of delivery.
- The product was purchased directly from our website.
Non-returnable items include:
- Used or opened products.
- Customized or personalized items.
- Products purchased on clearance or marked as “final sale.”
- Gift cards.
2. Refund Process
If your return is approved, you can choose from the following options:
- Refund: The refund will be processed to your original payment method. Processing may take [5-10 business days] after the return is received and inspected.
- Store Credit: You can opt for store credit to use on future purchases.
3. How to Initiate a Return
To start a return, follow these steps:
- Contact Us: Email us at [support@7-eleven.beauty] with your order number, reason for return, and photos and video.
- Approval: Once your return is approved, we will provide a return authorization and instructions on where to send the item.
- Ship the Product: Ensure the product is securely packaged and shipped back to us. Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, email us at [support@7-eleven.beauty] within [ 7 days] of receiving your order.
5. Damaged or Defective Products
We take quality seriously. If your item arrives damaged or defective:
- Email us at [support@7eleven.beauty] with your order number, a description of the issue, and photos of the damaged product and packaging.
- We will review your claim and, if approved, provide a replacement or refund at no additional cost.
6. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe:
- Check your bank or credit card statement.
- Contact your payment provider, as processing times may vary.
- If you’ve done this and still haven’t received your refund, please contact us at [Insert Contact Email].
7. Cancellations
- Orders can be canceled within [12 hours] of purchase if they have not yet been shipped.
- If the order has already shipped, you must follow the return process outlined above.
8. Shipping Costs
- Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.
- Shipping costs are non-refundable for non-defective returns.
9. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please contact us:
[Your Company Name]
Email: [support@7-eleven.beauty]
Phone: [+91 9475413748]
Address: Opp, Street Of R.B.M School, Near Spandan Diagnostic, 2nd Floor Of Computer Corner Building, Jhargram, West Bengal 721507
